By, Sarah Emerman, Joanna Hardis, and Dr. Mark Warren
Over the next few weeks we will be blogging a series about what to expect at CCED. This series will answer many of the common questions about how one decides to get eating disorder treatment, accesses that treatment and what the treatment will involve. We will also attempt to walk though the typical experience at CCED to explain why we do what we do.
If you have any questions that you would like answered in this series or questions about what we’ve written please email firstname.lastname@example.org.
The first step in getting treatment at CCED is the intake call. When you call CCED you will likely speak to an administrative support person who will transfer you to one of our intake clinicians. Our clinician will ask you for basic information, such as your name, age, insurance carrier, and how you heard about us. You will then be asked to give an overview of your reason for calling, what the current symptoms and behaviors are, frequency of behaviors, and current height and weight. We may also ask questions related to your medical stability in order to determine if an assessment would be appropriate.
If you are an adult calling in regards to yourself the intake clinician will provide you with an overview of the types of services we offer and give you information about the assessment, including the fee and what the assessment entails, as well as insurance information, and the levels of care offered. The clinician will then schedule you an assessment and email you a pre-assessment packet to fill out prior to your appointment.
If you are an adult calling about your child, the clinician will give you some background information on Maudsley Family Therapy, which is the type of therapy provided to families at our center, as well as the programs we offer, levels of care, family and individual therapy, insurance, and what happens at the assessment. The clinician will then send you a pre-assessment mailer to fill out prior to your child’s assessment. The clinician will also ask that you obtain your child’s growth charts prior to the appointment. If you are a parent calling about a child who is 18 years or older the intake clinician will be happy to take clinical information, however the client must call back to give permission to schedule the assessment.
While it is important for us to gather background information during the intake call, much of the call will serve to provide you with information about evidence-based care and answer any questions or concerns you may have about treatment and treatment options. Since the intake call will most often be the first point of contact with CCED, we want to do our best to help you get from the place of thinking about what to do to actually making that very hard step of moving towards the life you want. This moment is often a complex one, as eating disorders have a way of holding us in place, even when we want to move forward. During the intake call we want to answer whatever questions you may have about what we do, why we do it, how CCED works, and why it will make sense to take the steps you need to fully realize who you want to be by moving towards recovery. While this may be an anxiety provoking, or even frightening moment, it is also a time of great excitement and hope. Our intake coordinator will do her best to answer any questions you may have and to provide reassurance and understanding that there is effective and accessible treatment available.
If you are interested in our services, or would like to know more about our programs, please call (216) 765-0500 to speak with our intake clinician.